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FAQ

What does Generic mean?
Generic drugs are produced and distributed without patent protection. A generic contains the same active ingredients as the brand pills and is identified by its chemical name rather than its brand name. Generics are considered bioequivalent to the brand name counterpart with respect to pharmacokinetic and pharmacodynamic properties. Therefore, generics are identical to brand pills in dose, strength, route of administration, safety, efficacy, and intended use.

Frequently Asked Questions

Products

Ordering and Payment

Shipping

Customer Support


Products

Q: Do you sell generic pills or brand medicines?
A: We sell only Generic pills.

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Q: What does Generic mean?
A:Generic drugs are produced and distributed without patent protection. A generic contains the same active ingredients as the brand pills and is identified by its chemical name rather than its brand name. Generics are considered bioequivalent to the brand name counterpart with respect to pharmacokinetic and pharmacodynamic properties. Therefore, generics are identical to brand pills in dose, strength, route of administration, safety, efficacy, and intended use.

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Q: Why do the shape and/or color of the generic pill differ from the branded one? And why does the name printed on the pill differ from the branded one?
A: The contents of generic pills and brand name medicines are exactly the same. The only difference is the name. The name printed on the pill is the active ingredient used there. This is because the manufacturers of generic drugs cannot use brand names on their pharmaceuticals due to copyright.

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Q: Why are generic drugs cheaper than the brand name ones?
A: Most new drugs, when they are first introduced are patent-protected by the government for 17 years. Other companies cannot sell that drug during that time. This allows the company that developed the drug to sell it exclusively and make back the research money that was spent to develop it. When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't need to worry about investment costs, the competing companies can sell their products at a much lower price.

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Q: What is the quality of generic drugs?
A: Generic drugs must have identical active ingredients, the quantity and speed of absorption of its active ingredients into the bloodstream as their brand name counterparts. Therefore, the quality of generic drugs is the same as its brand name counterparts, even if they differ in shape or/and color.
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Q: What are the manufacturing standards for generic drugs?
A: The manufacturing standards for generic pharmaceutical companies are exactly the same as those set for brand name pharmaceutical companies. All pharmaceutical companies pass stringent and regular inspections by the relevant authorities.

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Q: How do Soft drugs differ from Regular?
A: Soft drugs are dissolved under the tongue, and this makes the drug act faster than the regular one. Also because of that, you are allowed to take alcohol prior to the sexual intercourse. With regular tabs drinking alcohol is strongly not recommended and the drug acts slower.

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Q: Are your products approved by FDA?
A: Our products are approved by Indian FDA, as that's where they are manufactured and shipped from.

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Q:What is the package like?
A:The pills come in one or more blister packs in an envelope. We value your privacy and therefore on the envelope it will state only your name and your shipping address.

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Ordering and Payment

Q: What forms of payments do you accept?
A:At the moment we accept credit cards (VISA, VISA electron, eChecks).

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Q: When will my card be charged?
A:When you place your order is placed, we will put a hold on the total cost of your purchase and even though you will not be able to use this money it will still be on your account. After your order is shipped, your credit card will be charged.


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Q: What is you cancellation policy?
A:You may cancel your order before it has been approved. Please, read carefully our shipping terms before making an order.

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Q: What is your privacy policy?
A: We are fully dedicated to your privacy and security. Please refer to the current privacy policy in the terms of use section.

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Q:The amount charged on my card doesn't match my order amount, why is this?
A:This is quite possible and the reason why is because some of our banks do not charge in US dollars but rather in other currencies such as the Euro. Because the currency exchange rates fluctuate daily, the amount charged will not exactly equal what it shows on your invoice. In fact, in many cases it will show less as each day we undervalue the exchange rate to give you a slight discount before charging you. Of course, some banks also like to take their commission for these multi-currency transactions and if your bank is like this they may charge you extra fees as well. Unfortunately we can't do anything to avoid this but if for some reason your credit card shows that you were charged much more than the amount you paid please contact us and send in a copy of the statement (fax or email) and will we do our best to rectify the matter by applying an account credit. We will be unable to refund back to your credit card any fees charged by your bank.

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Shipping

Q: Do you ship internationally?
A: Yes, we ship internationally.

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Q: How do you ship orders and how long does it take?
A: We ship by Airmail and EMS (Express Mail Service). EMS will take a maximum of 14 days to deliver. Airmail delivery takes 14-21 days in case you have your tracking id and 21-28 days if you have no tracking id. Please, read carefully our shipping terms before making an order.

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Q:Will I get a tracking number after the order is shipped?
A:Yes, when your order is shipped you will receive an email confirming this and providing you with a tracking number.

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Q:What is the difference between EMS tracking number and Airmail tracking number?
A:Tracking number for EMS starts working within 4 business days after the order is shipped and allows you to track your order online.
Airmail tracking number starts working only when the order is delivered or there has been an attempt to deliver your package, generally it is provided for us to make sure that you have received your order.

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Q:Where can I track my order?
A:The website to track your order depends on the country where the order is being delivered to. Please, check our Shipping Terms section to find the correct website for your country.

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Q: What if my order is delayed at customs?
A:If your order is held up at customs and you do not receive your order, please contact us and we will reship your order at our expense or if you cannot wait for the reshipment we may return your money.

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Q:What am I to do if part of my order is missing?
A:If you are missing part of the order it was most likely sent in more than one package and you will receive it in the next couple of days. In any case, please contact us and we will find out the reason and reship the missing pills if needed.

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Q: What if I didn't find an answer to my question here?
A: Please contact our custom support team any time and we will answer your questions.

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Customer Support

Q:What's the average wait time for your answer?
A: Our team will reply within 24 hours.

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